Packages are generally dispatched within 2 working days of payment and are shipped via courier. We typically use Pos Laju, Skynet or D-Two Couriers, but reserve the right to use whichever courier is more economical to us. You will be able to track your package online from the time of dispatch to delivery.
Our delivery fees are inclusive of handling, packing and postage costs. Please note that Peekabook applies a surchage to textbooks due to handling costs. Shipping charges will be incremented by RM3 for textbooks under RM5, and RM5 for textbooks above RM5.
All items will ship in one courier service. If all items are in stock in our warehouse, you will typically receive the package in 3-5 working days in Peninsular Malaysia and 7-10 working days in Sabah and Sarawak. If there are items that are out of stock, there may be a delay of 2-3 weeks. We will contact you to inform of the status and discuss options if we foresee a lengthy delay.
Delivery within Peninsular Malaysia is RM10 for the first RM100 of purchases, and RM4 for every subsequent RM50 of purchases.
The cost of delivery to Sarawak is RM20 for the first RM50 of purchases, and RM12 for every subsequent RM50 of purchases.
The cost of delivery to Sabah and Labuan is RM20 for the first RM50 of purchases, and RM15 for every subsequent RM50 of purchases.
We need to reserve the right to decline and refund purchases for delivery outside main cities or for orders over RM500. Please contact us and we will be happy to make custom arrangements.
No Delivery Wednesdays
In the months of July and August, we practice "No Delivery Wednesdays". This simply means that we will not dispatch any books on Wednesdays during these months. The reason for this is to allow our staff a breather to explore other areas of their interest. Orders will still be accepted but will be packed and dispatched the following working day. You may still receive deliveries on Wednesdays that were dispatched earlier in the week.
Out of stock
A book which is marked "out of stock" means that we have temporarily sold all our available units and we will restock them soon. This will usually take 3~10 working days, but it some cases the books are in reprint and will take about a month.
Customers will still be able to place orders even if the books show as out-of-stock. Please note that if you place an order that contains books which are pending restock, we will hold the order and post out all the books at once. If you need the books urgently, please separate the orders into two.
If you receive an email saying that your order status is "on backorder" it means that your order has one or more books pending restock.
Peekabook strives to ensure 100% customer satisfaction. In the unfortunate event that you are unhappy with any book received, we will replace it with an item of similar value.
To be eligible for a replacement, the item must be:
- Defective, damaged or incorrectly sent
- Unused and in the same condition that you received it
- Sent back and received by us within 14 days of receipt
Items may be returned by courier to the return address on the package.
Please note that this is a warehouse and we are not able to serve walk-in customers directly.
We will credit your account with a gift voucher of equal value after inspection. We regret that we are unable to cover the shipping cost for your return.
Should you have any questions or suggestions regarding our return policy, please let us know. We appreciate all feedback.